First class - even if you dress down.
Tried them for a clutch replacement. Managed to get 10% off the price, by mentioning that Damon Hill's mob were doing it for £650. Price ended up being £810. Also, there was a problem getting the part so they called two days before to say it would be another week and to rebook the service. Much nicer than arriving on the morning to find out or calling them the night before to hear '. . . oh yeah, no that part hasn't arrived yet. '.
Also asked them to look at an oil leak that has been niggling me for years. Two other garages, BMW and independant, had a look and 'couldn't find it'. They spotted it straight away - one on the front cam chain cover ( very expesnive to replace ) and one on the top cam cover ( very cheap and easy ). They tightened the bolts on the front cam cover and this seems to have done the trick. They didn't have a gasket for the top cam cover otherwise they would have replaced that as well. Its on file for next time.
Finally, got the car back washed and vacummed and drove away very pleased. Had a bit of trouble getting away as the take up on the clutch had changed but very pleased with the level of service from them
Will be taking the 5-series in soon to see how they go with that one
Martin